Returns

Returning Your Unwanted Items

Simply return your unwanted item within 28 days of receipt unused, unopened and in its original condition and packaging. Your return must be in a re-sellable and new condition. Just wrap it up and send it back to us using an insured or trackable shipper that is most convenient for you. If using Royal Mail we recommend you obtain proof of postage from your post office. You must cover the delivery cost for returning unwanted goods. 

When you make a qualifying return, we'll credit the full amount, less the original delivery charges. We cannot refund postage on returned goods unless they are faulty at the time of receipt and being returned for replacements.

Refunds are generally processed within 3–5 working days of receiving them. 

You can return your unopened / unwanted item/s, referencing your order number, to the following address:

Farm Toys Online (Returns)
Unit C2, Cadbury Business Park,
Sparkford,
Somerset, BA22 7LH

Faulty Items 

We’re sure you will be very happy with your purchase, however, if something is not correct, or something is missing, please let us know.

If you receive an item that is damaged / faulty / missing parts / etc. please contact us within 14 days of delivery, referencing your order number. Should you wish to return faulty goods they must be returned (and arrive to us) within 28 days, ( however a returns reference number must be obtained beforehand, then we will advise on shipping). Please do not return items to us until you have been in touch with us – goods will not be accepted and a refund may not be issued.

We will supply any missing parts or, when necessary, a completely new identical product. We normally ask for a photo to be sent to us as proof of damage. Occasionally, the faulty item may need to be returned to us. We normally supply a free returns label for this. When it is not clear whether a product is faulty or not, we will ask you to return the product to us yourself so that we can examine it. 

Farm Toys Online fully complies with ‘The sale and supply of goods to consumers regulations 2002 distance selling regulations’.

If your questions aren't answered here, don't hesitate to email us.